FAQ

How long does shipping take?

Estimated delivery times are shown at checkout and may vary depending on your location, product availability, carrier delays, customs processing, and local delivery conditions.

After your order is processed, tracking information will be sent when available.

Can I return a product?

Yes. You can contact us within 30 days of delivery to request a return. Products must be unused, in original condition, and in the original packaging.

To start a return request, please contact us with your order number and reason for return.

Are RecoveryHub products medical devices?

No. Our products are designed for general wellness, relaxation, and recovery routines. They are not intended to diagnose, treat, cure, or prevent any medical condition.

How do I contact support?

You can contact us through the Contact page or email us at support@recoveryhb.com. We usually respond within 24–48 hours during business days.

Will I receive tracking information?

When tracking is available, you will receive tracking information by email after your order has been processed and shipped.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will review the issue and help with the next steps.

Can I use these products every day?

Usage depends on the product, your comfort level, and your personal needs. Always follow the product instructions and stop using the product if you feel pain, dizziness, numbness, or discomfort.